Through workers’ stories and data collected from its members, the World Employment Confederation demonstrates in its Social Impact Report 2021 the positive contribution that the private employment services sector across the world makes in building more resilient and inclusive labour markets. In the context of the Covid-19 pandemic, the sector takes its role in driving social innovation and social purpose a step further.

Activation, adult training, inclusiveness, participation of vulnerable workers, access to social protection, youth unemployment, remote working, and skills shortages are all challenges that labour markets and workers were facing well before the Covid-19 pandemic struck the world but they have now become even more crucial to tackle in order to ensure well-functioning and inclusive labour markets.

In its Social Impact Report 2021, the World Employment Confederation gathers real-life stories of how private employment services have helped workers and puts them into perspective using data collected from its members. The report demonstrates the positive contribution that the industry makes in an ever-changing world of work, notably by supporting transitions and fostering inclusiveness.

Post-Covid, we need more than ever resilient and inclusive labour markets. In its Employment Outlook 2021, the OECD identifies that this will require investment in connecting people with jobs, enabling training and lifelong learning and fixing the gaps in our social protection systems.